FAQs

Frequently Asked Questions (FAQs)

What is your privacy policy?

Our practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. View our privacy policy here..

What are your opening hours and after hours care?

Bloom Medical Center operates 8.00am - 8.00pm, everyday (Monday to Sunday). For after hours care and service please call FrontDesk on +211 92 697 7259 or FOR EMERGENCIES, DIAL +211 98 123 5566 IMMEDIATELY.

How is 'Booking an Appointment' done?

We run an appointment system and request all patients book in advance to see a Doctor or Nurse. Emergency consults will always be fitted in (this may not be with your regular GP). Our doctors aim to keep to appointment times. However, some patients take longer than anticipated and we ask for your patience and understanding.

Please ensure your contact details are correct with reception staff. If you fail to attend your booked appointment without cancelling prior, a fee may apply as this time can be used by another patient. Download New Patient Form.

What are you fees or service charges?

Bloom Medical Center is a mixed-billing practice. Our pricing varies depending on the type of service you want. We offer a variety of options to fit your needs and budget. Please call the reception on +211 (0) 92 697 7256 or contact us (via email) for more information.

Please ensure you bring a valid Insurance Card and any relevant concession cards.

Electronic Medicare Claims can be completed by reception upon payment of consultation.

Scripts, Results, Referrals?

Scripts:

Prescriptions written without a consultation will be charged at a fee of $10 or equivalent amount in South Sudan Pound (SSP).

Referrals:

Specialist requires a referral from the patients GP however it is up to the patient to get a referral from their doctor prior to seeing the specialist. Referrals are a legal document and cannot be back dated.

Referrals written without a consultation will be charged at a fee of $15 or equivalent amount in South Sudan Pounds (SSP).

Test Results:

Where appropriate, patients may obtain test results from the practice nurses each day between 1pm & 2pm. Patients with abnormal results are contacted directly by the practice nurse. This applies to telecare service.

You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.

Recall System

Patients will always be notified if results require further action. This applies for those on elective surgery list.

If you have not been notified and would like to speak with a nurse regarding your results, please phone the surgery between 1pm - 2pm on +211 (0) 92 697 7256 and tell the receptionist that you are phoning for test results.

Please ensure that we always have your most appropriate and up to date contact details recorded in our files and that you have provided us with your personal mobile phone number or best contact number.